Paul Herdsman is the co-founder and COO of NICE Global in Montego Bay, Jamaica. It in 2014 as a nearshore business solutions company. NICE Global offers turnkey solutions such as customer service, sales, technical support, and answering services.
Herdsman resides in Florida but was born in Kingston. Due to his inexperience in building and managing a company in Jamaica, Herdsman had reservations. However, he ended up happily surprised at the success and results of the hard work put in to establish it.
Herdsman knows that NICE Global’s success wasn’t an accident. Paul carefully planned the business operations and focused on strong leadership. Much of his ideology focuses on employee-first approaches.
Throughout a successful career Paul Herdsman has developed aa plethora of corporate wisdom that he expresses in the article “12 Successful Tips for Entrepreneurs”.
As a father of two, Herdsman understands that his employees have the same need for family security while at work and to be the same presence for their own children.
Because of this, NICE Global, led by Paul Herdsman has developed a reputation for employee retention that even regular customers notice when they encounter a familiar voice or personality on the phone.
Employee Training Investment
Herdsman not only believes in proper training when a new employee is on boarded, but also ensures that education and development continue as the new team member settles in and gains experience. He ensures that his employees have access to continuing education, regular training, and skill development. This adds value to the company and their own confidence and performance. View More Information Here.
Problem-Solving for Clients
Herdsman takes seriously the reality of being a turnkey business–providing easy solutions for the customers that hire NICE Global’s services. He believes in not just offering a product, but solving problems by asking the right questions and constantly refining and examining solutions for effectiveness.