Papa John’s new CEO, Steve Richie has been commended for his apology to customers of the pizza conglomerate. In his apology letter, CEO Steve Richie conveyed empathy, accountability and vulnerability. He pointed out that Papa John’s was more than one individual but a pizza company with about 120,000 corporate and franchise team members around the world. He acknowledged the members of the teams as individual operators and local owners who have contributed to their communities and hopes that their customers do not judge the company by the action of one individual. He also emphasized the need for action and promised to bring in experts to help audit the company’s culture, diversity and inclusion practices as a means to identify the company’s strengths.
The CEO, Steve Richie also mentioned that he would deploy the company’s senior management team to the numerous Papa John’s around the country to listen and gain feedback from employees and franchises. He promised more transparency and asks that the customers hold them accountable. CEO, Steve Ritchie also promised to personally lead the effort because “there is nothing more important for Papa John’s right now”. He acknowledged that even if it takes considerable time to gain back public trust, the company was determined and would work hard to regain public trust and loyalty. CNN has posted an article about Papa John’s latest campaign here.
About Papa John’s
With headquarters in Louisville, Kentucky, Papa John’s International, Inc. is the world’s third-largest pizza delivery company. The new CEO, Steve Ritchie Papa Johns was promoted to the post of Chief Executive Officer on January 1, 2018. Mr. Ritchie, whose first job was as a customer service representative for the pizza conglomerate earned $6 per hour in 1996. However, he gradually rose through the ranks to became a Papa John’s franchise owner and operator in 2006. In 2010, he started serving in increasing leadership positions and was eventually promoted to Chief Operating Officer in 2014. In 2015, he was added to the succession plan for the company’s CEO job when he was named president.